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solved Video Problem

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derrickhand300
@derrickhand300
10 years ago
1,353 posts
Set the max file size in WHM to 500MB- and did integrity check....but in admin.quota config its still only going to 32MB-attached is a screenshot of the WHM configuration...also have ffmpeg installed and enabled but new videos will not convert--I have tried a .5mb video twice now---any special server tweaks I need to do for this?

Here is a link to the video file..
https://s3-us-west-1.amazonaws.com/jamssite/Lightning+Strikes+Location.mp4

Even though it wont convert or play on the site- I am able to download the video from my site to my PC after uploading it- so I know its getting uploaded
Capture.JPG.jpg
Capture.JPG.jpg  •  51KB


updated by @derrickhand300: 06/27/15 11:28:07PM
brian
@brian
10 years ago
10,149 posts
Sounds like the new size is not taking - try restarting the web server, then run an integrity check within Jamroom (JR will update the max allowed sizes during an integrity check).

Let me know if that helps.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
derrickhand300
@derrickhand300
10 years ago
1,353 posts
Yeah none of that worked- restarted server- multiple integrity checks etc...still set at 32MB even though the setting in phpmyadmin are set at 250mb...and videos still not converting....
michael
@michael
10 years ago
7,816 posts
might need to contact your hosting company on that one. Send them this link:
https://www.jamroom.net/the-jamroom-network/documentation/problems/748/how-do-i-increase-phps-upload-limit

So they know the settings that need to change. What your doing isn't making the necessary things change.

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