blog documentation FAQ followers forum marketplace services youtube

Users Online tab has stopped listing visitors online

The Jamroom Network » Forum » Installation and Configuration » Page » Users Online tab has stopped listing visitors online
alt=
duke
@musamensa
8 years ago
253 posts
Hi, I noticed recently that visitors and online users are not listing under the 'users online' tab even when we have multiple users online.
updated by @musamensa: 09/16/17 07:47:13AM
michael
@michael
8 years ago
7,806 posts
The users online data is all stored in the jr_jruser_session table in your database which you can access from
ACP -> MODULES -> DEVELOPER -> DEVELOPER TOOLS -> TOOLS -> DATABASE ADMIN -> jr_jruser_session

It should line up with what is shown at
ACP -> DASHBOARD -> USERS ONLINE

It may not be a up-to-the-minute live count, but should be close within 10 min or so.
SteveX
SteveX
@ultrajam
8 years ago
2,587 posts
I do see something similar (jrUser 2.1.3) - only one visitor is ever shown, even when there are many current visitors in the jr_jruser_session table

I think this is where that bug can be found: function _jrUser_mysql_session_online_user_info()

In jrUser 2.1.3 this line changed:
$_rt = jrCore_db_query($req, 'session_user_id');
By using session_user_id as the array key only one user with the id of 0 will be returned.

If I change that to 'session_user_ip' all of the not logged in visitors are shown in the ACP dashboard users online.

Note: That might mess with view_jrDeveloper_reset_system_save() where that function is also run (and relies on the key being the user id).


--
¯\_(ツ)_/¯ Education, learning resources, TEL, AR/VR/MR, CC licensed content, panoramas, interactive narrative, sectional modules (like jrDocs), lunch at Uni of Bristol. Get in touch if you share my current interests or can suggest better :)
updated by @ultrajam: 04/20/17 04:01:21AM
SteveX
SteveX
@ultrajam
8 years ago
2,587 posts
I'm seeing the same problem and same solution with jrUser 2.2.0b1 as well


--
¯\_(ツ)_/¯ Education, learning resources, TEL, AR/VR/MR, CC licensed content, panoramas, interactive narrative, sectional modules (like jrDocs), lunch at Uni of Bristol. Get in touch if you share my current interests or can suggest better :)
alt=
duke
@musamensa
8 years ago
253 posts
thanks guys, this but was not there before i never had this issue in the past.
michael
@michael
8 years ago
7,806 posts
This should be fixed in the next beta release 2.2.0b2. thanks.
SteveX
SteveX
@ultrajam
8 years ago
2,587 posts
Thanks Michael :)


--
¯\_(ツ)_/¯ Education, learning resources, TEL, AR/VR/MR, CC licensed content, panoramas, interactive narrative, sectional modules (like jrDocs), lunch at Uni of Bristol. Get in touch if you share my current interests or can suggest better :)
researchcooperative
@researchcooperative
8 years ago
694 posts
My site is running jrUser 2.1.3 and the dashboard's invisible user issue is still there. i.e. the counter tells me generally 5-10 users at any point in time, but they do not show up in the activity log or under the Users Online tab.

Is it a counter problem? Not a problem with the activity log or tab?

Am I only seeing phantom users?

I've been spending too much time watching bats flickering outside in the Kyoto dusk. Perhaps they are my visitors, looking over my shoulder through the window.
SteveX
SteveX
@ultrajam
8 years ago
2,587 posts
This is an issue with jrUser 2.1.3 and 2.2.0b1. If you can't try the fix above wait for an update.


--
¯\_(ツ)_/¯ Education, learning resources, TEL, AR/VR/MR, CC licensed content, panoramas, interactive narrative, sectional modules (like jrDocs), lunch at Uni of Bristol. Get in touch if you share my current interests or can suggest better :)

Tags