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SoftDesigns
SoftDesigns
@softdesigns
5 years ago
242 posts
Greetings - We need to cancel our JamRoom Pro VIP Subscription…

Our new product platform, has taken off, and is currently going viral.
Since we are a small team, we no longer have the staff bandwidth to maintain our older legacy JamRoom platform.

In our JamRoom Server dashboard, we see no button to "cancel" our subscription.
Please advise how to cancel our subscription, and delete our credit card from your system.

Please help us to ensure our JamRoom subscription is cancelled before the next billing cycle.

Thanks,
Soft-Designs, Inc.
People First, Software Second - Since 1985…
updated by @softdesigns: 09/19/19 10:57:56AM
brian
@brian
5 years ago
10,136 posts
Sorry to see you go.. here's a guide on deleting your Jamroom server:

https://www.jamroom.net/the-jamroom-network/documentation/jamroom-hosting/2933/deleting-a-jamroom-server

and please let us know the URL to your new site - we'd love to check it out :)

Let me know if that helps.

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
SoftDesigns
SoftDesigns
@softdesigns
5 years ago
242 posts
Greetings - Per your instructions, we have deleted our JamRoom Server:
SERVER - BEFORE: https://www.screencast.com/t/JRLLapQetExj
SERVER - DELETED: https://www.screencast.com/t/DOB6JQMh
Please confirm server is deleted correctly?

Please help us to ensure our JamRoom subscription is cancelled before the next billing cycle, and ensure no further or future billing.

How can we delete our credit card information from your system?

Thanks,
Soft-Designs, Inc.
People First, Software Second - Since 1985...
brian
@brian
5 years ago
10,136 posts
You have no server so you can't be charged, and we don't keep credit card numbers either, so you're all set.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

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