ACP Error

@izhmel
3 years ago
1,319 posts

I get this error when trying to access ACP

Unable to process your request

The system has encountered an unrecoverable error - please try again shortly
ID: e6c09ba94c03a6eb6f592d69d9996793

--
The Scientist
dubmusic.com
Thanks for any assistance.
updated by @izhmel: 02/10/22 01:23:32PM

@michael
3 years ago
7,692 posts

You'll need to look in your servers error log to find out what the error is. That is a server level issue.

@izhmel
3 years ago
1,319 posts

if it is a server issue , why some areas of the ACP can be access and others not ?, nothing was changed on the server
http://www.dubmusic.com/core/admin/global cant access

--
The Scientist
dubmusic.com
Thanks for any assistance.

@douglas
3 years ago
2,767 posts

according to FF web console it is a 500 internal server error,

Quote:
GET http://www.dubmusic.com/core/admin/global
[HTTP/1.1 500 Internal Server Error 898ms]

GET
http://www.dubmusic.com/core/admin/global
Status
500
Internal Server Error
VersionHTTP/1.1
Transferred1.93 KB (1.58 KB size)
Referrer Policystrict-origin-when-cross-origin

Cache-Control
no-store, no-cache, must-revalidate
Connection
close
Content-Type
text/html; charset=UTF-8
Date
Mon, 04 Oct 2021 22:05:36 GMT
Expires
Thu, 19 Nov 1981 08:52:00 GMT
Pragma
no-cache
Server
Apache
Transfer-Encoding
chunked
X-Content-Type-Options
nosniff
X-XSS-Protection
1; mode=block

Accept
text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8
Accept-Encoding
gzip, deflate
Accept-Language
en-US,en;q=0.5
Cache-Control
max-age=0
Connection
keep-alive
Cookie
_ga=GA1.2.240861111.1561475911; __gads=ID=dba090eb0ff99e88:T=1599063633:S=ALNI_MYXSk0BUcZhFynb-kneaDVnu3aRQQ; mlfa2197aa5896=%22L2pvaG4taG9sdC1taXhlZC1ieS10aGUtc2NpZW50aXN0L2F1ZGlv%22; sessfa2197aa5896=d39ff2dd47a393f7fff192b51a2c90a1; jrpayment_cart_idfa2197aa5896=%2205c3640b86279c3b%22; _gid=GA1.2.2120965443.1633385088; _gat=1; jruser_devicefa2197aa5896=%22b8e6880a6fea30be7e7ec509be6223dd%22; autofa2197aa5896=%2258-af2127d9892c590cc58981385d4a083e%22
DNT
1
Host
www.dubmusic.com
Referer
http://www.dubmusic.com/izhmelbown/audio
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0

--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos

@izhmel
3 years ago
1,319 posts

still not solved . here is what the server people says

Please be kindly noted that this is a configuration issue of your website, we logged in with the credentials provided and it is showing an error message about "Unable to process your request". As it would take quite a considerable amount of time to analyse this failure further and our last try solving this issue did not satisfied you, we suggest to seek some help from a webdeveloper / IT-Support which could help you troubleshoot this problem further.

You can also find many missing files / php errors in your log files which might help in solving this issue:

tail -1000 /usr/local/apache/logs/error_log

--
The Scientist
dubmusic.com
Thanks for any assistance.

@michael
3 years ago
7,692 posts

izhmel:
You can also find many missing files / php errors in your log files which might help in solving this issue:

tail -1000 /usr/local/apache/logs/error_log

Run the command they sent you then post it here so we can see what they're talking about:

tail -1000 /usr/local/apache/logs/error_log

Suggest you move to Jamroom Hosting.
https://www.jamroom.net/products#hosted

@izhmel
3 years ago
1,319 posts

see attachments

--
The Scientist
dubmusic.com
Thanks for any assistance.

@michael
3 years ago
7,692 posts

Delete this moudle folder if it exists:
/home/dubmusic/public_html/dubmusic.com/modules/jrLike-release

and set the "Keep Versions" to only keep 1 version.

@izhmel
3 years ago
1,319 posts

Thanks Michael it works now !

--
The Scientist
dubmusic.com
Thanks for any assistance.

solved ACP Error

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