solved Still Unable To Update Modules

Semi Palar
Semi Palar
@semi-palar
2 months ago
26 posts
Hello,

We're still unable to update any module (for months).
The same message appears everytime we try to:
ERROR: unable to rename module symlink jrUser - check file permissions (3)

We asked on this forum about this before. Douglas advised us to make sure folder and file permissions are set to 755 for folders and 644 for files. We already did that, but nothing changes.

Please help us.
Thank you so much.
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updated by @semi-palar: 29 Apr 2022 03:45:21AM
michael
@michael
2 months ago
7,515 posts
Do a manual upgrade. Something about the server you're on isn't co-operating with the jamroom marketplace system the permissions idea would be the correct way to fix it, but since that doesn't work you can download the latest version from here:

https://www.jamroom.net/products

Click "Download Open Source". Then un-zip that and use SFTP to upload it to your server. Over-write any files on the server and you will be upgraded.

After that run the integrity check from ACP -> MODULES -> CORE -> SYSTEM CORE -> TOOLS -> INTEGRITY CHECK

Then you can look at the ACP -> MODULES -> CORE -> SYSTEM CORE -> TOOLS -> SYSTEM CHECK to see if there are any orange lights for things that are not working on your server.

It could be that your server does not have 'symlink' enabled. Or something else, I'm just guessing.
Semi Palar
Semi Palar
@semi-palar
2 months ago
26 posts
We will do all the steps you mentioned above.
Thank you so much.
Semi Palar
Semi Palar
@semi-palar
2 months ago
26 posts
It's done.
Thank you so much. 🙏
Strumelia
Strumelia
@strumelia
one month ago
3,593 posts
So awesome!


--
...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

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