solved Problems with login page and Forgot Login page

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ICW
@icw
9 years ago
114 posts
We're having some issues with our login page and our Forgot Login page.

Login page:
1. . the User login help currently says "You must use a valid email address to sign up." However, using an email doesn't work. We want people to be able to use either their username or their email address.
2. I want to change the help info for the user login, but not sure where to find that... Assuming it's in Form Designer, but not sure how to get from the login page to the form designer since I'm logged out when I look at the Login page...

Forgot Login page:
It says that you can enter your username or email. However when I enter my email, it says it says: An account with that email address or user name was not found - please try again

It works fine if you enter your username instead of your email. but again I'd like people to be able to use either one.

We'd like to have our login page set up exactly how the JR login is set up... but we don't know how....

updated by @icw: 05/03/16 11:32:16PM
brian
@brian
9 years ago
10,149 posts
ICW:
We're having some issues with our login page and our Forgot Login page.

Login page:
1. . the User login help currently says "You must use a valid email address to sign up." However, using an email doesn't work. We want people to be able to use either their username or their email address.

You can use either - I'm not aware of any issues with it and have just tested it here.

Quote:
2. I want to change the help info for the user login, but not sure where to find that... Assuming it's in Form Designer, but not sure how to get from the login page to the form designer since I'm logged out when I look at the Login page...

ACP -> Users -> Users -> "Language" tab.

Quote:
Forgot Login page:
It says that you can enter your username or email. However when I enter my email, it says it says: An account with that email address or user name was not found - please try again

Then there is NO account with that email - the error message is correct. You're entering the wrong email address.

Quote:
It works fine if you enter your username instead of your email. but again I'd like people to be able to use either one.

We'd like to have our login page set up exactly how the JR login is set up... but we don't know how....

The Jamroom.net login is the "default" - yours will work the same.

Hope this helps.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
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ICW
@icw
9 years ago
114 posts
Nope, I promise that when I try to use my email address to log onto my JR site, it tells me it's not not found. And I know it's there and it's not misspelled.

Same thing happens when I try to use my email address for Forgot Login....
alt=
ICW
@icw
9 years ago
114 posts
still working on this... might have figured out the problem...
michael
@michael
9 years ago
7,821 posts
When I try 'forgot' with an email address that is not in the system it returns:
Quote: An account with that email address or user name was not found - please try again
When I try with an email address that DOES exist in the system I get:
Quote: Please check your email account for further instructions on accessing your account
alt=
ICW
@icw
9 years ago
114 posts
Thanks everyone - I think we got it all straightened out.