solved ERROR - Profile Images and icons since last update

Ken Rich
Ken Rich
@ken-rich
2 months ago
856 posts
Jamroom rolled out an update not long ago that had something to do with images. Since then I have been having issues on both my networks.

Typically, it manifests in groups and comments as missing Profile Images replaced by a very OVERSIZED generic image. So large in fact that the image cramps the comment box as in the screenshot. I am seeing this type of effect in both the Ninja based and Mogul skins.

Additionally, in the Mogal skin, the icon normally present in the menu area when you are logged in is now "blacked out", or a black silhouette that is barely noticeable.


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Ken Rich
indiegospel.net

updated by @ken-rich: 29 Dec 2020 01:48:08PM
paul
@paul
2 months ago
4,199 posts
This was an issue just for a short time after release - go into the ACP -> Core -> Marketplace -> Tools -> "Reload Modules and Skins" and reload the Image Support module, then reset caches - that should fix that up.

hth


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Paul Asher - JR Developer and System Import Specialist
Ken Rich
Ken Rich
@ken-rich
2 months ago
856 posts
Thanks, Paul - that did fix it.


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Ken Rich
indiegospel.net
Strumelia
Strumelia
@strumelia
one month ago
3,558 posts
Hi, I just applied all the recents updates on my pennywhistleclub .com site, and am experiencing the same black and white generic profile images as Ken above was. I followed Paul's instructions and reloaded the image support module and cleared cache etc, but that did not solve.
I should note that years ago I REPLACED the generic image on my server that was called "default.png" with my own custom image that I also called "default.com". That has worked fine until now, and I know my custom .png is still there on the server where i put it- have not moved anything. But now after the updates the generic image is showing for members who have not uploaded their own avatars.
What to do now? (it's only happening on my pennywhistle site which is the site I updated as a test. I have not yet updated my more important site fotmd .com yet.)
p.s. here attached is the custom profile avatar I have as "default.png" on my server for that site...
default.jpg
default.jpg  •  28KB




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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

updated by @strumelia: 19 Jan 2021 09:10:23AM
Strumelia
Strumelia
@strumelia
one month ago
3,558 posts
btw my admi login is the same for both my sites.


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015
Strumelia
Strumelia
@strumelia
one month ago
3,558 posts
This was solved for me- thank you Jamroom team. :)


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...just another satisfied Jamroom customer.
Migrated from Ning to Jamroom June 2015

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