video problems

izhmel
@izhmel
3 months ago
1,274 posts
for more than 10 hours This video file is currently being processed and will appear here when complete.

Why is this happening ?

https://www.dubmusic.com/thescientist/uploaded_video/69/dubbing-in-the-helicopter-delivering-marijuana


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Thanks for any assistance.
michael
@michael
3 months ago
7,550 posts
Check your queues to see if any processes are stuck. Check your server error logs to see if there are any reported issues. Try re-uploading it to see if you get the same issue.
izhmel
@izhmel
3 months ago
1,274 posts
I don't see any issues on the server


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Thanks for any assistance.
izhmel
@izhmel
3 months ago
1,274 posts
I just uploaded a next video and the Queue Worker don't show any workers


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Thanks for any assistance.
izhmel
@izhmel
3 months ago
1,274 posts
This video dos no stream well on mobile device

http://www.dubmusic.com/thescientist/uploaded_video/71/paul-mccartney-appreciate-mixed-by-the-scientist


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Thanks for any assistance.
douglas
@douglas
3 months ago
2,734 posts
That link is working for me on my android phone, I do not seeing an issue with it.

Hope this helps!


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Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
izhmel
@izhmel
3 months ago
1,274 posts
it streams and stop and other people said the same thing


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Thanks for any assistance.
douglas
@douglas
3 months ago
2,734 posts
Just played the entire video and did not see an issue.

Hope this helps!


--

Douglas Hackney
Jamroom Team - Designer/Developer/Support
FAQ-Docs-Help Videos
izhmel
@izhmel
3 months ago
1,274 posts
I uploaded the video in the link and the video dont show and there is nothing in the Queue Worker

http://www.dubmusic.com/thescientist/uploaded_video/72/dub-i-can-feal
Untitled.jpg
Untitled.jpg  •  1.2MB




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Thanks for any assistance.

updated by @izhmel: 15 Sep 2022 10:08:27AM
michael
@michael
3 months ago
7,550 posts
Check your servers logs. It could be a server issue. Could have stopped during processing or didnt get fully uploaded due to bad internet connection. Without an error log anything we say is just going to be a guess.

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