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system level error trying to validate form values

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blindmime
@blindmime
11 years ago
772 posts
I'm getting this message when logging in under IE Windows 8:

"a system level error was encountered trying to validate the form values; error:"
updated by @blindmime: 04/14/14 02:28:04AM
brian
@brian
11 years ago
10,149 posts
I've got a Windows 8 VM here with IE10 and I'm not seeing any issues logging in. What version of Windows, and what version of IE?

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
blindmime
@blindmime
11 years ago
772 posts
Windows 8.1 and IE 11. The client is getting this message and I've been able to replicate it here with that configuration.
updated by @blindmime: 03/11/14 03:45:32PM
brian
@brian
11 years ago
10,149 posts
OK just tested on Windows 8.1 and IE11 and am not seeing any problems - login works without issue.

Is this on the site you emailed me earlier?

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
blindmime
@blindmime
11 years ago
772 posts
yes
brian
@brian
11 years ago
10,149 posts
I just logged in to your site no problem. Is JS disabled on your IE?


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
blindmime
@blindmime
11 years ago
772 posts
No.
brian
@brian
11 years ago
10,149 posts
blindmime:
No.

Hmm.. I'm not sure what to do unless I can replicate it here. In Win 8.1 are you using the IE launched from the tile or from the "old style" windows desktop?

Thanks!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
blindmime
@blindmime
11 years ago
772 posts
The one launched from the tile.

This is happening on the client's laptop and on our salesperson's laptop. Same configurations.
updated by @blindmime: 03/14/14 07:35:52AM
brian
@brian
11 years ago
10,149 posts
So this error comes out when the form submission gets an error returned from the AJAX form submit - specifically it is unable to get a response from the JR site - i.e. the AJAX result comes back as a 500 internal server error.

Check your activity log, php error log and web server error log, although I don't know for sure you will find anything. There has to be something unique about the windows setup (i..e js blocking, different DNS setup, etc.) that is causing this.

Hope this helps!


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net
brian
@brian
11 years ago
10,149 posts
Just tried again here on Win8.1 and IE 11 and had no problems. I even went in to IE and enabled the "show every JS error" option, and there's no JS errors or any other errors coming out on the login, so something is unique about the IE or windows that is being used that is causing this issue.


--
Brian Johnson
Founder and Lead Developer - Jamroom
https://www.jamroom.net

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