Forum Activity for @brian

New Install, Error 500

Installation and Configuration


OK so that's not the issue - it's going to be a different server setting. The problem here is that you're saying there are no web server error logs even though you're encountering a 500 server error - that is not right. Contact your hosting provider and find out why you are not getting an entry in your web server error log when you get a 500 error. The error that gets logged to the web server error log will tell you the root cause of the problem. My guess is it is a an issue with file ownership, directory ownership, permissions, etc.

Access denied for user ''@'localhost' (using password: NO) (#1045) - contact hosting provider for assistance.

Using Jamroom

Sounds like you might have messed up the config.php file when editing it - that error means JR cannot connect to the MySQL database. The info is stored in the config.php file as well, so you like introduced an error in the file. Remove what you added and it should come back. After you have done that, log in and use the Core -> Tools -> Advanced Config option to add/remove items in the config.php file - there is no need to edit it by hand.

pay for rate, message etc.

Using Jamroom


I'm not sure at this time - I would have to look into if it makes sense to expand the existing module, or create a new module. Shoot us an email at support [at] jamroom [dot] net with how you are thinking the module should function, and we can give you an idea of how much it would cost and the time frame.

Thanks!

New Install, Error 500

Installation and Configuration

Welcome to the Jamroom forum!

You want to check your web server error log - when you get a 500 error, that's an error at the web server level - that happens before Jamroom is even loaded, so Jamroom cannot write to the error_log. You should have access to your web server error logs in cpanel. The usual culprit is that mod_rewrite is not enabled on the server, or another apache module that is part of the base install hasn't been activated.

So you'll for sure want to address that before JR is going to function right.

Let me know if that helps.

Thanks!

pay for rate, message etc.

Using Jamroom


Something custom would have to be developed to support ratings, comments, etc.

Daily Tracker Report

Using Jamroom

This was added in Tracker version 1.3.0:

https://www.jamroom.net/the-jamroom-network/networkmarket/117/issue-tracker?expanded_changelog=1

You can disable it in the Tracker Global Config. Let me know if that helps.

Mobile Menu Not Working

Installation and Configuration


See Douglas's response here:

https://www.jamroom.net/the-jamroom-network/forum/new_posts/60594/the-recent-system-core-update-causing-issues

Video Poster Background Not Showing

Using Jamroom


I can see the video is hosted on Wordpress, so my guess is they have something special setup where they can get the metadata from the video.


Why can't you upload the video to Jamroom? If you can't do that, upload it to YouTube or Vimeo. If you don't want to do any of those, then Jamroom will just show the URL since it has to have OG tags in order to "know" what the URL points to.

Video Poster Background Not Showing

Using Jamroom

You are linking DIRECTLY to the .m4v file:

https://softart.blog/wp-content/uploads/2019/01/wuji-jet-li-jack-ma-taijizen.m4v

Click on that and you will see it is not a page - it is file, so of course there are no OG tags.

Video Poster Background Not Showing

Using Jamroom


You're likely not missing anything - like I posted above, the remote site that contains the content MUST have Open Graph (OG) tags or Jamroom has no idea WHAT the content is. If you simply paste a URL into Jamroom, Jamroom will go out and try to "figure out" where that URL points to so it can make a card - however, that relies on open graph tags being present on the remote site. What is the URL you are trying to embed?